Frequently Asked Questions

Everything you need to know about your Ellaé Lisqué experience.

How long will it take for my order to ship?

Standard orders are processed within 2-3 business days. Once shipped, domestic delivery typically takes 3-5 business days, while international shipping varies by location.

What is your return policy?

We accept returns for store credit only within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.

How do I know which size to choose?

We provide a detailed size guide on each product page. Our pieces are designed to fit true to size, but if you are between sizes, we recommend sizing up for the best fit.

Do you offer international shipping?

Yes, we ship worldwide! Please note that international customers are responsible for any customs duties or taxes incurred upon delivery.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna to make your shopping experience seamless.